Question 1

When will my order be done?

Accepted Answer

We love to have 10-15 business days to complete orders, but we also understand you may be in a rush. Our production is based on order due dates. We’ll work with you to ensure that you always have your orders on time.

Question 2

How will I know when my order is done?

Accepted Answer

The moment your order is completed, a customer service representative will contact you to arrange for pickup or shipment of your order.

Question 3

One of my pieces is on back-order. What does that mean?

Accepted Answer

An item on back-order could mean that we received the garment flawed and are requesting a replacement from our supplier. It could also mean that, while it’s rare, we had an issue during decoration of your order and to meet our quality standards, we needed to order a replacement piece. Items placed on back-order will usually be ready within 5-7 business days.

Question 4

Can you ship anywhere?

Accepted Answer

Yes, we can ship paid orders. We use world-wide shipping companies that can deliver anywhere. Although the shipping charges vary based on how far your order is going and how quickly you need it there. International shipping prices are shown as the price for shipping the package from CazGear to the receiving country.  In some cases, the receiving country's customs department will require the receiver to pay additional fees to receive or pick up the package.  CazGear has no control over whether the receiving country's customs department decides to assess additional fees or not.  The buyer understands that they are responsible for all additional fees once the package arrives in their country.

Question 5

Do you accept returns?

Accepted Answer

Because each order is customized with artwork specific to each content creator, the products cannot be reused or resold and we cannot accept returns. However, if there is a mistake or flaw with the product, we will absolutely correct the issue by replacement or refund.

Get Branded

FAQ

When will my order be done?

How will I know when my order is done?

One of my pieces is on back-order. What does that mean?

Can you ship anywhere?

Do you accept returns?

© 2025 CAZGEAR LLC